Becoming an ITIL Expert

Change & Release Management

The ITIL® Expert qualification, the penultimate award in the ITIL stack, is not easy, but it is achievable, and if you put in the study time, and pay attention, then it is fairly straightforward.

Contrary to popular belief, there aren’t any nasty trick questions. There are tough questions in the intermediate exams and higher, but tough in a way that gives you an unclear choice between picking the answer that is ‘most ITIL’ or ‘best answers the question/case study’.

Your first choice, after deciding to pursue the Expert qualification (either from start to finish or over a number of years as I did) is which route to take.

Expert Paths

There are 3 main routes to your Expert qualification:

1. Conversion from V2 Manager

As a single course/qualification, this was retired in 2011. However for those who missed the boat and hold the V2 manager’s cert, there is an expedited route…

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